✅ First: Terms of Sale Through the Website

1. General Sales Conditions

Since the company’s primary objective of enabling online sales through its website is to reach the end consumer, purchases are strictly limited to personal use and not for commercial resale or distribution.
The company reserves the right to cancel any order that appears to be intended for distributors or resellers, including repeated orders made under different names.
The company may also impose limits on the number of units per order to ensure that all customers have fair access to available offers.

2. Pricing & Website Content Accuracy

While the company is committed to providing accurate pricing and product information for all website users, errors may occasionally occur — including incorrect prices or expired promotional offers still appearing on the website.

Therefore, the company reserves the right to reject or cancel any order placed with incorrect pricing or outdated promotional details.
The order will only be processed if the price is corrected and the customer explicitly approves the updated price after being notified.

The company also reserves the right to correct errors, update website content, and modify prices at any time without prior notice. Additionally, the company may amend or delete any clause within the Sales Policy without prior announcement.

3. Payment Methods

All payment methods are available to facilitate customer transactions, including Cash on Delivery and online payment.

The company reserves the right to request any documents or verification it deems necessary to complete the purchase.
The company may cancel the order if the customer refuses to provide the requested documentation.

The company bears no responsibility for any banking issues between the customer and their bank. The company’s role is limited to submitting a payment request; in case of non-approval or failure to collect the payment, the company may cancel the order without referring back to the customer.

4. Order Placement

The customer must personally complete all steps of the order on the company’s website.
The customer selects the delivery date from the available schedule displayed during checkout.
An email is sent to the customer containing order details and applicable terms, followed by a confirmation call from the company.

5. Order Acceptance

The order submitted by the customer is considered accepted only when the company formally notifies the customer of acceptance, either through email or via a phone call.

✅ Second: Payment Methods

1. Cash on Delivery

The customer pays the total invoice amount to the delivery representative upon receiving the product.

2. Payment via Visa or MasterCard (In-store or Online)

The customer may place an order and choose this payment method either through company branches or through the website.

If the customer wishes to return the product after receiving it and cancel the order, the refund will be issued within one week from the date the product is collected by the company.

3. Online Payment via Visa or MasterCard

The customer pays the invoice amount online while placing the order.
In certain cases, the payment may be deducted from the customer’s account despite an incomplete transaction.
In such cases, the customer must contact their bank to inquire about the refund timeframe.
The company bears no responsibility for such banking issues.

4.Installment Purchases

The company offers the option to purchase products through installment plans for all items displayed on its official website and in all company showrooms.

✅ Third: Exchange & Return Policy

The consumer has the right to exchange or return the product and receive a full refund within 30 days from the date of purchase if the product is defective, non-conforming to specifications, or incompatible with the purpose for which it was purchased.
This is in accordance with the Egyptian Consumer Protection Law (Article 21).

The consumer must present the original invoice and ensure that all product accessories, components, and original packaging are intact.

After the 30-day period recorded on the invoice has passed, the consumer is no longer entitled to request an exchange, return, or refund.

The consumer also has the right to exchange or return the product and receive a refund within 14 days from the date of receipt, without bearing any expenses, except for personal-care items, as per Article 17 of the Consumer Protection Law — provided the product is in the same condition as sold, unused, and in its original packaging.

Refunds will be issued using the same payment method originally used by the customer.
The customer shall bear an administrative fee of 7% of the product value, covering the financial charges of electronic payment service providers.

If the product is not in its original condition at the time of return — meaning its nature or essential characteristics have been altered — the consumer is not entitled to an exchange or refund as outlined by law.

The company urges all valued customers to carefully read the general Terms of Sale published on the company’s website before completing any purchase.
Submitting an order through the website constitutes the customer’s full acceptance of these terms and their immediate applicability.
This ensures transparent communication, protects customer trust, and supports the company’s commitment to providing high-quality service and strengthening its role within the community and the local market.